The IRS has shown failure in customer service which only further highlights your need to know your own stuff and get self-educated. Or you can hire a competent tax professional.
These stories reported on by the biggest news outlets confirm a giant problem with their customer service. The stated goal is for them to return “71% of calls”. Any other business that is non government would be out of business if they only returned 71% of their customers phone calls. Can you believe this?
Here’s what forbes says. And Fox Business take.
And here’s ABC News
The Washington Examiner says 3 in 10 people who call get the busy signal.
Huffington Post confirms the 3 out of 10 number. And USA Today. And maybe the biggest Yahoo News. Wall Street Journal says IRS is already overburdened.
